Terms & Policies

Privacy Policy

Last updated: July 18, 2026

At Gamers Playstore, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

• Contact Information: Discord ID, WhatsApp number, email address.
• Payment Information: Transaction IDs, payment method used, and screenshot of proof (we do NOT store bank details or mobile wallet PINs).
• Order History: Products purchased, dates, amounts.
• Device Information: IP address, browser type (for security and anti-fraud purposes).

2. How We Use Your Information

• To process and deliver your digital order vouchers and account credentials.
• To verify payments and prevent fraudulent chargeback activities.
• To provide live customer support on Discord and WhatsApp.
• To improve our services based on customer feedback.

3. Data Retention & Sharing

We do NOT sell, trade, or rent your personal information to third parties. We share information only with transaction verifiers and payment processors to complete transactions or when required by law or legal process.

4. Security of Data

We implement industry-standard security measures to protect your data. All communication is encrypted, and sensitive data is stored securely. However, no method of transmission over the internet is 100% secure.

Refund & Shipping/Delivery Policy

Last updated: July 18, 2026

We want you to be completely satisfied with your purchase. Our refund and shipping policies are designed to be fair and transparent.

1. Digital Shipping & Delivery

Since we deal in digital goods (Riot PIN vouchers and game account credentials), no physical shipping is required. All shipping costs are 100% free (Rs. 0):

• Delivery Channels: All purchased prepaid Riot PIN codes and account login details are delivered electronically via WhatsApp message, Discord support ticket, or to your verified email address.
• Delivery Timeframe: Orders are typically fulfilled within 5 to 15 minutes of payment verification. In rare cases of network delays, API maintenance, or manual audit requirements, delivery may take up to 2 hours.

2. Eligible Refunds

You may request a refund in the following situations:

• Non-Delivery: If your product is not delivered within 2 hours of payment verification.
• Defective Code: If the VP code is invalid or already redeemed (must be reported within 1 hour).
• Account Issues: If the account credentials do not work upon delivery.

3. Non-Refundable Situations

Refunds will NOT be issued for:

• Change of mind after delivery.
• Account bans due to your gameplay behavior.
• VP codes redeemed on the wrong region.
• Orders older than 7 days.

4. Refund Process

• Contact us via Discord or WhatsApp within the eligible timeframe.
• Provide your Order ID and detailed description of the issue.
• Include screenshots or video evidence where applicable.
• Our team will investigate and respond within 24 hours. Approved refunds are processed within 3-5 business days.

Lifetime Account Warranty

Last updated: July 18, 2026

Every ranked and smurf account purchased from Gamers Playstore comes with our industry-leading lifetime warranty. We stand behind the quality of our products.

1. What's Covered

• Account Recovery: If the original owner attempts to recover the account.
• Wrongful Bans: If the account is banned due to pre-existing issues (not your gameplay).
• Login Issues: If you cannot access the account due to credential problems on delivery.
• Email Binding: Support for binding your own email to the account.

2. What's Not Covered

• Bans resulting from your own gameplay (cheating, toxicity, script injection, etc.).
• Account sharing with others.
• Attempts to sell or trade the account.

3. How to Claim

• Contact us immediately via Discord or WhatsApp.
• Provide your Order ID and description of the issue.
• We will verify the claim and provide a replacement account of equal or greater value.
• Replacement delivery is within 24 hours of claim approval.